The people in the respective silos need to be compensated on the bases of effective organization wide data consumption....
A 360- or 720-degree view on a customer or issue is not possible with disparate data sets....
Fraud monitoring tools these days are AI and Machine Learning (ML) based....
Data analytics has a huge role to play in synchronising the enterprise system as this provides businesses insights required to make more predictive decision....
Technology adoption by the target market has had mixed outcomes....
Digital transformation is less of a digital problem than it is a transformation problem...
Regulations are not in themselves bad, financial institutions have to be proactive to reposition itself as regulators introduce new regulations....
The main goal behind improving the overall customer experience is mostly to create customer loyalty...
It is much easier for banks to take technology to incrementally advance forwards...
The main goal should be the continuous improvement of all the processes that impact the customer journey across all channels....
Creating a well-rounded customer 360 view is essential...
This is a complex question as banking is not a simple commercial function of the market....
Clients now expect digital interactions to be smoother, more seamless, and even delightful....
Cyber risks remain an inevitable concern in the provision of digital financial innovations....
An ideal Agile Bank is one which is ‘future-ready’ ...
Innovation strategies are being developed in a modular fashion with teams working on-line from home and physically in shifts within the office....
I’d describe an Agile Bank as one that is ready for the unexpected and can adapt quickly....
Buzzwords like AI, Big Data, Fintech, Blockchain, Open banking, Robotic Advisors, Debranching Cybersecurity etc all are worthy to be explored in different contexts....
The purpose should definitely not be to save the day but to build a healthy future....
Balancing compliance and customer experience does not necessarily mean that an organization will have to compromise on either one or the other....
The “New normal“ has sped up the process of changes within the Banking industry, challenging the existing business models...
The battle will be fought in the design of services that meet the needs of customers regardless of the product that is finally used to transport it....
Our bank market activity was already digital with some products more automated than others. ...
The greatest emerging opportunity is created by the increase in digital infrastructure and the cultural change around the use of technology...
The role of the CXO is that of an innovator, that seeks to adapt new customer norms with new business models, resulting in business efficiency and excellence. ...
Transformation of a bank today is not digital, but the medium through which the transformation is preferred to be delivered is Digital...
New figures released by the SABRIC, revealed a huge spike in credit card fraud, up an eyewatering 18% year-on-year...
If you haven’t heard the news, more banks are adopting biometric technology for customer authentication to increase security...
In their rush to embrace the digital future, African entities are leaving themselves dangerously exposed to cyber attacks...