Speaker Interview- George Mulamula

HOME / Speaker Interview- George Mulamula

Dr. George Mulamula is on the board of NMB Bank Plc and Demeter Group and Member of Ict Think Tank and Member of Financial Sector Deepening Trust. He previously held the position of Deputy Chief Executive Officer at Rwanda Development Board. He received a doctorate and a graduate degree from New York University.

Dr. George Mulamula will be speaking virtually at Finnovex Europe Summit. Please have a look at his view on our upcoming Leading Summit on Financial Services Innovation and Excellence held Virtually on 24th – 25th May 2021 ( Attend from anywhere 💻🖥📱 )



Q- As a leader within your company, would you like to highlight some recent challenges you have faced in the course of aligning innovation strategies to meet customer expectations?

Mainly trying to make the different business units of the bank not to work vertically in silos but horizontally and in a collaborative manner to innovate and scale up products for our customers.



Q- In implementing evolutionary innovation strategies, what are the 3 major points to pay attention to while ensuring they meet customer expectations?

  • Innovative products go to solve pain points of customers
  • Innovative strategies should align to medium and long-term plans of bank
  • Repetitive education be given to customers on bank products



Q- Being faced with disruption as a result of the pandemic, how is your organisation constantly implementing timely innovation strategies to meet customer expectations?

Innovation strategies are being developed in a modular fashion with teams working on-line from home and physically in shifts within the office.



Q-As we are aware, Banking services and Financial Institutions will need to act fast to create a robust framework, to survive in the post COVID-19 era. What is your opinion on investing in a digital future and developing new technological solutions?

The Post COVID-19 area will require digital tools and some work to be done on-line. So investment in developing technological solutions will have to be done, though in Tanzania this started even before the COVID-19 pandemic, as we have to reach the unbanked people in the rural areas.